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System and Infrastructure Services

     

    System and Infrastructure Services

    In the current global situation, a structure management approach for IT Service Continuity becomes more and more important. Terminal buildings are complex  organizations include  passenger handling, baggage handling, ground handling, security handling with related aviation systems. Infrastructural management group is at the middle of all process to support and survive all necessary IT services for 7/24 with SLA conditions. The main aim is business continuity for ten airports in use ITIL, Cobit, IATA and ACI regulations.

    Approves, coordinates, and controls all projects related to selection and installation of major information systems for the company.
    Infrastructure group is responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and aviation automation. Following the aviation, IT new technology and update the systems is the another most important task for the group Coordinates, guides and maintains IT systems strategic and operational plans in support of the overall company mission and business strategy.
    Define, design, and implement methodologies and processes for implementing and managing new technologies and services through their life cycles

    Develops and enforces policy and procedures to ensure the protection of enterprise IT assets and the integrity, security and privacy of information.
    Planning, Design and implementation of the ITIL-related change, incident, problem, service desk, and service level management processes.

    Infrastructure group has technology group as defined below:

    Communication Systems

    Each and every running transaction at airport is handling by communication systems. It is so critical that passenger, baggage and ground handling systems fail will have data loss and it will occur in a mass at airports. The task short list is illustrated below for communication systems.

    Core and Distribution Switches

    -        Setup Configuration
    -        Physical Installation
    -        Hardware & Software Maintenance
    -        Support Agreements
    -        Configuration Management
    -        Licence Management
    -        7x24 Monitoring
    -        Management
    -        Firmware upgrades
    -        Change and Spare Planning
    -        Datarooms maintenance and physical access

     Connection Management

    -        TAV & other tenants LAN computer data network
    -        TAV WAN computer data network
    -        TAV internet connection
    -        VPN Connections for airlines, DHMI and other commercial tenants
    -        Network traffic utilization
    -        Wireless Access management
    -       Non-stop & Secure Connectivity

    PBX Management

    -       Daily Request Management & Support
    -       Device & Connection Maintenance
    -       Internal Numbering Plan
    -       Telecom & MDF Connection Management
    -       DECT Communication
    -       Telecom Lines Operations
    -       GSM Lines Operations
    -       VOIP communication between TAV locations
    -       OCS Integration
    -       Usage Reporting

    Database Systems

    -        DB Architecture Design
    -        Setup Configuration
    -        DBMS Management
    -        Software Maintenance & Support
    -        Problem Management
    -        Support Agreements
    -        Licence & Configuration Management
    -        Performance Tuning & Optimization
    -        7x24 Monitoring
    -        Patch Management
    -        Version Upgrades
    -        Data Service Availability
    -        Data Service Contunity
    -        Data Service Security
    -        Data Disaster Protection
    -        General Ledger
    -        Inventory
    -        Purchase
    -        Budget

    Operating Systems

    Windows Services (works in distributed environment)

    -        Architecture Design
    -        Active Directory Management (windows accounts are important for system resources)
    -        Exchange and Outlook Management (using as messaging environment)
    -        A new messaging options are available for video, voice and IM comm. with OCS
    -        Information sharing and collobration is available with MOSS Portal and business flows
    -      ATU, BTA & Havas has seperate environments, that requires integrations with MS federation services, such know-how is very rare
    -        Global users and portable devices require secure and available systems
    -        Critical Updates

    -       Unix/Linux Services & Datacentre Management (mostly local environments)
    -        Our most important systems and databases are on unix environments
    -        Datacentre, storage and server hardware management
    -        Firmware upgrades

    -        Backup management
    -        Installation
    -        Maintenance & Support
    -        Problem Management
    -        System Monitoring

    Security Systems

    -       Firewall Management
    -        Point of Failure Mitigation
    -        Information Security
    -        Antivirus Management
    -        Audit Management
    -        Attack Sense & Protection
    -        Patch Management
    -        Penetration Tests
    -        Desing Architecture
    -        Installation
    -        Maintenance & Support
    -        Problem Management
    -        System Monitoring

    Application Systems

    -       Terminal Systems
    -        FIDS
    -        CUTE/BRS
    -        GOS
    -        AODB/IX
    -        Subsystem Integrations (BHS, BMS, EMS etc)
    -        Business & Office Apps.
    -        Maximo
    -        Perobs
    -        Mapguide
    -        Portal
    -        MS Project
    -        MS SQL,
    -        WEB Pages
    -        Requirement Analysis
    -        Installation
    -        Maintenance & Support
    -        Problem Management
    -        System Monitoring

    Online Support X

    "Live Meeting is a technology that allows you to hold meetings without travelling, through different meetings, with audiovisual support, sharing the common presentations and files for efficient interactive meetings and training courses. It saves time. Furthermore, it offers advantages in terms of costs such as the travel and accommodation expenses of the employees attending meetings."